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Terms & Conditions

Last updated: 8 November 2026

These Terms & Conditions ("Terms") govern your use of PowerUp10x (the "Service"), operated by 356 Axios Consulting LLP, Changampuzha Nagar P.O, Kochi, Kerala, 682033, India ("PowerUp10x", "we", "us", or "our"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.

1. The Service

PowerUp10x is a follow-up CRM that helps businesses track prospects and customers and get reminded when to re-approach them. It's offered on three plans:

  • Basic — connects to a Google Sheet you already use, scans it, and sends alerts about due follow-ups. Your sheet data is read, not imported, into our database.
  • Pro — adds the full shared CRM (dashboard, contacts, prospect tracking, follow-up logging), including the option to import and sync rows from your connected sheet.
  • Premium — adds AI-generated insights and note/reason expansion on top of Pro.

Plan features, pricing, and availability may change; we'll update the Plans page and these Terms when they do.

2. Accounts

You sign in with your Google account. You're responsible for keeping access to that account secure, and for all activity that happens under your PowerUp10x account. If your team shares one account, you're responsible for your team's use of the Service under these Terms.

3. Your data & your Google Sheet

You retain ownership of the data you put into PowerUp10x and of your own Google Sheet. By connecting a sheet, you confirm you have the right to let us read it (and, on Pro/Premium, to import it) for the purpose of running the Service. You're responsible for the accuracy of the information you store or import, and for having any consents needed to store and contact the people in it.

4. Subscriptions & billing

  • Paid plans are billed on a recurring basis (monthly or annual) through our payment providers, Razorpay (for customers in India) or Paddle, our Merchant of Record for customers outside India.
  • Paddle, as Merchant of Record for international customers, is the seller of record for those transactions, handles applicable tax/VAT, and is the merchant your statement will show.
  • Subscriptions renew automatically at the end of each billing cycle unless cancelled before renewal.
  • You can cancel at any time from the Plans page. Cancelling stops future renewals, but you keep access through the end of the cycle you already paid for — we don't prorate partial refunds for early cancellation.
  • If a payment fails, we may limit or suspend access to paid features until it's resolved.
  • Prices may change on notice; continued use after a price change takes effect means you accept the new price for your next billing cycle.

5. Acceptable use

You agree not to:

  • Use the Service to send unsolicited, abusive, or illegal messages via WhatsApp, SMS, or Telegram.
  • Attempt to access another customer's data, account, or workspace.
  • Reverse-engineer, scrape, or interfere with the Service's normal operation.
  • Use the Service in a way that violates applicable law, or Google's, Twilio's, Meta's, Razorpay's, or Paddle's own terms for the features we build on.

We may suspend or terminate accounts that violate these Terms.

6. Third-party services

The Service relies on third parties — Google (sign-in, Sheets, Drive), Twilio (WhatsApp, SMS), Telegram, Groq (AI insights), Razorpay and Paddle (billing), and Amazon Web Services (hosting). Their availability, pricing, and policies are outside our control, and an outage or policy change on their end may affect the Service.

7. Intellectual property

PowerUp10x, its branding, and its software are owned by us (or our licensors). These Terms don't transfer any ownership of the Service to you — you get a limited right to use it for your own business purposes while your subscription (or admin-granted access) is active.

8. Disclaimer of warranties

The Service is provided "as is" and "as available." We don't guarantee that alerts will always be delivered on time or at all — delivery depends on third parties like Twilio, Meta/WhatsApp, and Telegram, and on your own Google Sheet staying reachable. We don't warrant that the Service will be uninterrupted, error-free, or that AI-generated insights are accurate — review them before relying on them for a business decision.

9. Limitation of liability

To the extent permitted by law, PowerUp10x and its operating entity won't be liable for indirect, incidental, or consequential damages (such as lost profits or lost opportunities) arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim arose.

10. Termination

You can stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, or discontinue the Service (or a plan/feature) with reasonable notice. Sections that by their nature should survive termination (such as billing obligations already incurred, and limitation of liability) will survive.

11. Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and for material changes we'll make reasonable efforts to notify you. Continuing to use the Service after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws principles, and subject to the exclusive jurisdiction of the courts located in India, unless applicable local law requires otherwise.

13. Contact us

Questions about these Terms? Email support@powerup10x.com.