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Privacy Policy

Last updated: 8 November 2026

PowerUp10x ("PowerUp10x", "we", "us", or "our") is operated by 356 Axios Consulting LLP, Changampuzha Nagar P.O, Kochi, Kerala, 682033, India. This Privacy Policy explains what information we collect through PowerUp10x, how we use it, and the choices you have.

1. Information we collect

We collect only what the service needs to work:

  • Google account information. When you sign in with Google, we receive your name, email address, profile picture, and a stable Google account identifier. We use this solely to identify your account and let you sign in — we never see or store your Google password.
  • Google Sheets access. If you connect a Google Sheet, we request read-only access to your Google Drive and Sheets so we can read the rows you point us to. On our Basic plan we read your sheet to detect follow-ups that are due and send you an alert — we do not copy that data into our own database. On our Pro and Premium plans, you may additionally choose to import rows from your sheet into your CRM workspace so they can be tracked, updated, and followed up on inside PowerUp10x.
  • Data you enter directly. Prospect/customer records, notes, follow-up logs, phone numbers, and similar information you or your team type into PowerUp10x.
  • Notification details. The phone number or Telegram chat ID you provide so we know where to send WhatsApp, SMS, or Telegram alerts, and a log of the alerts we send so you can see what went out and whether it was delivered.
  • Billing information. Subscription plan, status, and billing region. Card, UPI, and other payment details are entered directly into our payment providers' (Razorpay or Paddle) own secure checkout — we never receive or store your raw card or bank details.
  • Basic usage data. Standard server logs (request times, error logs) used to keep the service running and to diagnose problems.

2. How we use your information

  • To provide the core service — signing you in, scanning or syncing your connected sheet, running the CRM, and sending the alerts you've configured.
  • To operate billing and subscriptions through our payment providers.
  • To diagnose delivery problems (for example, a failed WhatsApp or SMS send) using the message status our messaging providers return to us.
  • Where enabled on your plan, to generate AI-assisted insights or summaries from the notes and records already in your own workspace.
  • To communicate with you about your account, service changes, or support requests.

We do not sell your data, and we do not use your Google Sheets or CRM data to serve you advertising.

3. Google user data & Limited Use

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We request only the Google scopes PowerUp10x actually needs (sign-in, and read-only access to the specific Sheet/Drive file you connect), we read sheet data only to perform the scanning, alerting, or import features you've turned on, and we never use data obtained through Google APIs for advertising.

4. Sharing with service providers

We share the minimum data needed with the providers that power specific features, each acting as our processor, not as an independent owner of your data:

  • Google — sign-in and Sheets/Drive access you explicitly grant.
  • Twilio — delivering WhatsApp and SMS alerts.
  • Telegram — delivering Telegram alerts, if that channel is selected.
  • Groq — generating AI insights/summaries, where that feature is enabled on your plan.
  • Razorpay / Paddle — processing subscription payments.
  • Amazon Web Services — hosting the application and its database.

We may also disclose information if required by law, or to protect the rights, property, or safety of PowerUp10x, our users, or others.

5. Data retention

We retain your account and workspace data for as long as your account is active. If you disconnect a Google Sheet, we stop reading it going forward but existing CRM records already imported remain in your workspace until you delete them. If you close your account, we delete or anonymize your personal data within a reasonable period, except where we must keep it longer for legal, tax, or billing reasons.

6. Security

We use industry-standard safeguards — encrypted connections (HTTPS/TLS) in transit, access-controlled infrastructure, and session-based authentication — to protect your information. No system is perfectly secure, and we can't guarantee absolute security, but we work to protect your data appropriately for the information we hold.

7. Your choices & rights

  • You can disconnect your Google Sheet at any time from the Sheets page.
  • You can revoke PowerUp10x's access entirely from your Google Account permissions page.
  • You can ask us to export, correct, or delete your personal data by contacting us (see below).
  • You can cancel your subscription at any time from the Plans page; your account stays usable until the end of your current billing cycle.

8. Children's privacy

PowerUp10x is a business tool and is not directed at, or intended for use by, children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above when we do, and for material changes we'll make reasonable efforts to notify you.

10. Contact us

Questions about this policy or your data? Email support@powerup10x.com.